Frequently asked

No. RecordReset is a self-help legal information service operated by Apache-3 Inc. We are not a law firm. We do not provide legal advice. We do not represent users in court. We do not file petitions on users' behalf. Use of this site does not create an attorney-client relationship. We sit in the same legal-tech category as LegalZoom, Rocket Lawyer, and Hello Divorce.

A single one-time fee of $999 covers the eligibility screener, the self-help petition workbook, the document toolkit, the state-specific filing checklist, and email support. Court filing fees (paid to the court, not us) are separate. We back the $999 with a 50% money-back guarantee for 30 days.

If RecordReset isn't right for you within 30 days of payment, request a 50% refund from your dashboard — no questions asked, no reason required. We process it within 5 business days. Court filing fees are not refundable by us (they go to the court directly).

It walks you through the questions a petition requires (your identifiers, addresses, the arrest, the disposition), saves your answers, and generates a draft petition PDF that mirrors common state-court templates. You review the draft, decide whether it's correct, and file it yourself with the court. We don't file for you.

No. Eligibility is a function of state law, the facts of your specific case, and judicial discretion. We can tell you what the rule says about a case like yours, but the court decides the outcome. Our guarantee is on our service, not the court's decision — see the money-back guarantee for details.

When the case is contested (the prosecutor opposes your petition), when there are immigration consequences, when you have multiple charges across multiple jurisdictions, or any time the screener flags an exclusion category (sex offenses, domestic violence, certain violent felonies). The Find an Attorney page links to state bar lawyer-referral services and to legal aid for low-income clients.

No. Our screener works from facts you tell us about your own case. We do not search criminal databases for you. You stay in control of what you share.

Texas, California, New York, Florida, Illinois, and Georgia today. We add states as we build out the rules engine. Sign up to be notified when your state launches.

The screener takes about three minutes. The petition workbook takes most clients an hour or two over a few days. Once filed, court timelines vary — typically 30 to 180 days depending on county and statute.

It stays private. We do not sell your information. You can delete your account and your data at any time from your dashboard. We are not a Consumer Reporting Agency under the FCRA. We never store your full SSN — only the last four digits, which is what petition forms require.

No. Using RecordReset is not visible to background-check vendors or employers. Your interaction with us is entirely private until you file a petition with the court.